Terms and Conditions
Please read our terms carefully before placing your order
Nillavee Cakes & Pastries Terms
1. Ordering & Payments
- Orders are confirmed upon receipt of a 50% payment deposit.
- We reserve the right to reject orders due to unavailability
- Prices are in Kenyan Shillings (KSh)
- Accepted payment methods: M-Pesa, Credit/Debit Cards (Visa, Mastercard), Bank Transfer
2. Delivery & Pickup
- Delivery available in Nairobi & Kiambu (additional charges may apply to other areas)
- Delivery times are estimates only - not liable for traffic delays
- Customers may collect cakes from our bakery at no extra cost
- Once delivered, customer assumes responsibility for the cake's condition
3. Product Quality
- Our cakes may contain nuts, dairy, gluten, and other allergens
- Customers must inform us of allergies before ordering
- While we strive for accuracy, slight design variations may occur
- Cakes are best consumed within 48 hours of delivery
4. Changes & Cancellations
- Changes must be requested at least 24 hours before delivery
- Cancellations may incur a 35% fee if cake preparation has begun
- No refunds for change of mind after delivery
5. Damaged Orders
- Complaints must be reported within 2 hours of delivery with photo evidence
- Refunds/replacements are at our discretion
Important Note
By placing an order, you acknowledge that you have read and agreed to these Terms and Conditions. These terms are governed by Kenyan law.