Privacy Policy
1. Introduction
Welcome to Nillavee Cakes & Pastries ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
2. Information We Collect
Personal Information
We may collect the following details when you place an order or contact us:
- Name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely)
Non-Personal Information
We automatically collect certain data when you visit our website:
- IP address
- Browser type & device information
- Pages visited & interactions
- Cookies & tracking technologies
3. How We Use Your Information
We use your data to:
- Process & fulfill orders
- Communicate order updates & delivery details
- Improve our website & services
- Send promotional offers (if subscribed)
- Comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal data. We may share with:
- Delivery partners (to fulfill orders)
- Payment processors (M-Pesa, card providers)
- Legal authorities (if required by law)
5. Cookies & Tracking
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Enhance user experience
You can disable cookies in browser settings, but some features may not work properly.
6. Data Security
We implement industry-standard security measures, but no online system is 100% secure.
7. Children's Privacy
Our services are not intended for children under 13. We will delete any accidentally collected minor data immediately.
8. Policy Changes
We may update this policy. The latest version will always be posted with the"Last Updated" date.
9. Your Rights
You have the right to:
- Access, correct, or delete your data
- Opt out of marketing emails
- Request data portability